Privacy at a Glance
The Short Version — Before You Read the Full Policy
These cards summarise the most important points. The full policy below is what governs your data — please read it in full when you can.
We Collect Only What We Need
94ph collects the personal information required to run your account, verify your identity, process payments in PHP, and keep the platform secure. We don't collect data beyond what's necessary for these purposes.
Your Data Is Not Sold
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Data shared with external parties is limited to service providers who help operate the platform.
Data Is Secured with Encryption
All data transmitted between your device and 94ph is protected by SSL encryption. Sensitive account and payment data is stored with appropriate technical safeguards to prevent unauthorised access or disclosure.
You Have Rights Over Your Data
You can request access to the personal data we hold about you, ask for corrections, or request deletion where legally permitted. You can also withdraw consent for certain types of data processing at any time.
Philippines-Only Platform
94ph is operated for players based in the Philippines. Data handling practices are aligned with applicable Philippine data protection obligations. We do not intentionally collect data from users outside the Philippines.
Questions? Contact Us Directly
If you have any questions about how your data is handled, or want to exercise your data rights, you can reach us at [email protected]. We aim to respond to all privacy requests within a reasonable timeframe.
Contents
01 Introduction
This Privacy Policy describes how 94ph ("we", "us", "our") collects, uses, stores, and protects personal information when you use the 94ph platform — including the website at 94ph.app, the 94ph mobile application, and all related gaming and account services.
By registering an account or using any feature of the platform, you acknowledge that you have read and understood this policy and agree to the collection and use of your information as described here. If you do not agree, please do not use the platform.
This policy should be read alongside our Terms and Conditions, which together form the full agreement governing your use of 94ph.
02 Data We Collect
We collect personal information in the following ways: information you provide directly, information generated through your use of the platform, and information collected automatically through your device and browser.
Information You Provide Directly
- Full name, date of birth, and gender (required at registration)
- Contact details: mobile number, email address
- Address and location information (for identity verification)
- Government-issued ID documents submitted during KYC verification
- Payment method details used for deposits and withdrawals in PHP
Information Generated Through Platform Use
- Betting and gaming history across all sections of the platform
- Deposit and withdrawal transaction records
- Account login history, session times, and access logs
- Communication records with our support team
- Responsible gaming tool settings you configure in your account
Automatically Collected Technical Data
- IP address and general geographic location
- Device type, operating system, and browser version
- App version (if using the mobile application)
- Pages visited, features accessed, and session duration
- Cookie and tracking data (see Section 5)
03 How We Use Your Data
The personal information we collect is used only for legitimate purposes related to operating the platform and fulfilling our obligations to you as a player. Specifically, we use your data to:
| Purpose | Data Used |
|---|---|
| Create and manage your account | Name, email, mobile number, date of birth |
| Verify your identity (KYC) | Government ID, address, date of birth |
| Process deposits and withdrawals | Payment method details, transaction history |
| Deliver gaming services | Account data, betting history, session logs |
| Prevent fraud and account abuse | IP address, device data, transaction patterns |
| Support responsible gaming | Gaming history, limit settings, session data |
| Send account notifications | Email address, mobile number |
| Improve platform performance | Technical data, usage patterns (aggregated) |
We do not use your personal data for automated decision-making that produces significant legal effects on you without human involvement. We do not use your data to serve third-party advertising on the 94ph platform.
05 Cookies and Tracking
94ph uses cookies and similar tracking technologies to keep your session active, remember your preferences, and understand how the platform is being used. Cookies are small data files stored on your device when you visit the site or use the app.
We use the following types of cookies:
- Essential cookies: Required for the platform to function. These handle login sessions, account authentication, and security. They cannot be disabled without breaking core platform features.
- Functional cookies: Remember your preferences — such as language settings or display options — so you don't have to reset them every visit.
- Analytics cookies: Help us understand how players navigate the platform so we can identify issues and improve the experience. Data from analytics cookies is aggregated and not linked to individual accounts.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform.
06 Data Security
94ph applies technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and loss. These include:
- SSL/TLS encryption on all data transmitted between your device and the platform
- OTP (one-time password) authentication for account login and sensitive actions
- Secure storage of account credentials using industry-standard hashing
- Access controls limiting which staff can view sensitive player data
- Regular security reviews of platform infrastructure and third-party integrations
While we take these measures seriously, no system is completely immune to risk. You are also responsible for keeping your own login credentials secure — do not share your password with anyone. If you suspect unauthorised access to your account, contact [email protected] immediately.
07 How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a reasonable period afterwards to meet our legal and operational obligations. Specifically:
- Account and identity data is retained for the duration of your account and for a defined period after account closure to meet anti-money laundering and record-keeping requirements under applicable Philippine law.
- Transaction and gaming history records are retained for a minimum period as required by financial record-keeping obligations.
- Support and communication records are retained for a reasonable period to allow us to reference them if you return with follow-up questions.
- Technical and analytics data may be retained in aggregated, non-identifiable form after your account is closed.
When data is no longer needed, it is deleted or anonymised in a secure manner. You may request deletion of your account and associated personal data at any time (see Section 8), subject to any legal retention requirements that apply.
08 Your Rights
As a player on 94ph, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected].
Right of Access
You can request a copy of the personal data 94ph holds about you. We'll provide this within a reasonable timeframe after verifying your identity.
Right to Correction
If any information we hold about you is inaccurate or incomplete, you can request that we correct it. You can update basic account details directly from your account settings.
Right to Deletion
You can request deletion of your personal data. We will process this where no legal retention obligation prevents us from doing so, such as transaction records required under financial law.
Right to Object
You can object to certain types of data processing, including marketing communications. To opt out of marketing messages, contact support or update your notification settings in-app.
Right to Data Portability
You may request a copy of your personal data in a structured, commonly used format where technically practicable. Contact support for details on how to submit this request.
09 Minors
94ph is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is part of the registration process, and KYC verification is required before withdrawals are processed.
If we become aware that personal data has been collected from a minor, we will delete that account and all associated data as quickly as practicable. If you believe a minor has registered on the platform, please contact us immediately at [email protected].
10 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or feedback from players. When we make material changes, we will notify you via email or in-app notification.
The updated policy will be published on this page with a revised date at the top. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
11 Contact
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact us:
For other platform questions, visit the FAQ page. To review the full rules of using 94ph, see our Terms and Conditions.